Frequent questions

I have not received my purchase confirmation email

If you have not received the confirmation email, check your spam or junk mail folder in case the confirmation email was sent there. In case the email is not received, please contact us at lecocobrand@gmail.com so we can resolve it.

Is it possible to make a return?

Clear! You have 14 days to contact us from the delivery of the order to request a return.

How do I track my order?

Once your order has been shipped, you will receive an email with the tracking link.

What happens if I am not at home when the courier is delivering my package?

Don't worry, the courier will usually try twice to deliver the package. If you are not at home, they will leave your package at the nearest collection point and notify you by email.